Shipping & Returns
Last updated: July 2026
Shipping
Shipping is quoted separately for each order based on destination, pack size, and total weight. Our team will confirm your shipping cost before dispatch.
In-stock items are dispatched within 48 hours. Custom orders have a 2–3 week lead time.
| Destination | Estimated Delivery Time | Cost |
|---|---|---|
| Australia | 1–5 business days | Quoted separately |
| New Zealand | 2–10 days | Quoted separately |
| Asia | 5–14 days | Quoted separately |
| Europe / North America | 7–14+ days | Quoted separately |
All orders include tracking information sent to your email once shipped.
Returns
We want you to love your purchase. If something isn't right, we accept returns within 30 days of delivery.
- We do not accept change-of-mind returns on bulk orders
- Damaged or incorrect items must be reported within 48 hours of delivery with supporting photos
- Please contact us at orders@wholesalehotelpillows.com.au to initiate any return or claim
- Approved refunds or replacements are processed within 5–7 business days of resolution
Exchanges
If you need to exchange an item due to a fault or an error on our part, please contact us at orders@wholesalehotelpillows.com.au or call +61 421 498 957 (Mon–Fri, 9am–5pm AEST). Our team will work with you to find the best solution.